Subzero Hot Tubs And Pool Tables

Tub failed In January, called for emergency service (I didn't want the tub to freeze). Their repair guy did not show up until 4 days later, and then only after I gave them PREPAYMENT via credit card over the phone!

Well the service guy arrives and says I cannot change the pump due to ICE, we'll have to come back in the spring.

Well spring arrives and suddenly SUBZERO is almost impossible to get a hold of. TWICE I let my information and TWICE no return call. When I do eventually here from them, they no longer offer service but recommend a 3rd party. I call the 3rd party and they know nothing about my PREPAYMENT for the pump install.

SubZero NOW says, "oh that payment you made well that was for the new pump and a service call". Service call? the guy was here for 10 minutes, and simply delivered the pump.

Subzero also says, they are not responsible for ICE damage. Well it was their lack of service that was responsible for any ICE damage, if there is any, and there is no proof that there is any ice damage.

I will never purchase anything from this company, and predict that they are destined to failure, based on this level of customer service

Their service number does not answer and is too full to take messages?
Absolutely awful - I have heard every excuse from a death in the family to a dispute with their warehouse landlord for the reason they are slow but it has still been 8 months that we have not been able to use our tub!!?

I bought this hot tub new from SubZero in 2011 in May, Installed it and within the first month the pump went, got a service call after 1.5 months wait changed the pump and it was running again. Now in January 2013 , the pump is gone again! Fortunately my husband can change it himself or it would have been a service call with parts and labour as the tub is no longer on warranty. Not on well water and well versed in maintaining ph levels.

Not on well water we are and ALWAYS were on city water. And PH was monitored and maintained. It is a sub zero issue as they should back up their products and customers not just take the money and run.

Wonderful experience from the purchasing, delivery and service. Most pleasant, helpful and totally informed about their product. Would give many thanks to Larry and the 3 delivery guys who worked so hard. Looking forward to seeing Larry on the follow-up. Very happy with the quality and price of the Hot Tub.

One of the best purchases that we have made! Absolutely love the hot tub! Great customer service. Greatly appreciated the home visit tutorial and to answer any questions that we had...very helpful!