Poor follow through, poor follow up
Kempenfelt has attended on site TWICE and inspected a window they installed, that wont lock. Have a senior woman living in a ground floor unit with a window that wont lock. DISGUSTING
- Approximate cost of services:
- $350.00
- Company Response
Dear Michelle,
Kempenfelt Windows & Doors started with a very simple vision, provide the best possible products with unequaled industry service at a competitive price, to which we are unequivocally committed to that mission. Our installation manager has tried to reach you via email & voicemail over past couple weeks, but have not yet been able to connect with you. We fully understand the rigorous schedule your position as property manager must have, which is why we leave it to you to contact us at your convenience to schedule a time that is most convenient for you and the tenant in order to review. However if we still have not heard from you, we will try again in the coming days. As always we will continue to work diligently to ensure all our customers are satisfied with our products and services.
Sincerely, Kempenfelt Windows & Doors