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Allstate Advanced Carpet Cleaning

Carpet & Rug Cleaning & Repairing
Nanaimo BC V9R 5S5
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Wally in Toronto
Wally in Toronto
1 review Nanaimo, BC

First Review

1/10

Not Satisfied

After being phoned many times by this company, we finally agreed to have our carpets cleaned. Two persons showed up in a van, brought out a hand-operated electric carpet cleaner and a spray container. I asked if it was as effective as the large units usually used to clean carpets. I was assured that it was. I had been told on the phone that it would take about an hour and a half. In just over 30 minutes I was presented with the bill which was higher than expected. After some feeble explanations I paid the bill. After they left we checked the floors. One bedroom was soaking wet and the other was bone dry. My wife rubbed a dry cloth over the wet rug and it came up dirty. We quickly came to the conclusion that only one bedroom and the hallway and stairs had been attended to. I called the number on the bill and a message was left and when the call was returned my wife asked for a refund as we were unsatisfied. They agreed to give a refund and said it would be done after the weekend. On Monday I called to confirm and was given a phone number to text with my email address so that an e-transfer could be done. After a few reminders it finally came on Thursday that week. But, the refund was just for one room, due to our "dissatisfaction". While we appreciated the gesture, a full refund would have been more appropriate as we were dissatisfied with the job they did. Next time I'll do my due diligence and check for reviews, etc., before hiring.

Approximate cost of services:
$150.00
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