We went to their showroom/warehouse after seeing their sales add in the local paper. They had a good choice of flooring and their prices were very competive. The saleslady was very helpful and accomodating in allowing us to take samples home several times. She also was knowledable in advising which type of flooring would suit our needs, as we have very active young dog. After making our choice, and scheduling our installation, we were notified 5 days before the installation date that the flooring we had chosen was a limited stock item, and although their computer had shown they had sufficient stock in their warehouse, another salesperson had sold that load to another person at their other sales office and we would have to wait at least 4 weeks for a new shipment. We couldn't wait that long, so we ended up choosing a hickory floor they had in stock. WE originally wanted hickory because of its hardness, but was worried about the variations in coloring in the wood. Because of their mistake, they agreed to bring sufficient batches (actually one extra box)to the house and let me hand pick the boards that were to be installed. In the end, we got the floor we originally wanted and couldn't be happier with our choice. They didn't charge for the extra box and the installation went very smoothly (only one day).
- Approximate cost of services:
- $1,800.00