Always Plumbing & Heating Ltd

2009 - had air conditioner installed by a company that went out of business a couple of months later. We purchased the 10 year trane warranty.

2010 - called Always Plumbing because air conditioner was not blowing cold air. They charged us $700 to test and recharge the unit... claiming there was no leak and the work didn't fall under our 10 year warranty, the air conditioner was only 1 year old.

2011 - called Always Plumbing because the air conditioner was not blowing cold air they charged us $100 to test and recharge the unit... stating that there still wasn't a leak but that they would only charge us for the call out, not the recharge.

2012 - called Always Plumbing because the air conditioner was empty again!! They kept cancelling appointments... also were going to charge us the $700 again. So we called Acclaimed Plumbing and Heating. They have fixed the AC and all of the work was covered by our warranty. Turns out Always Plumbing is not a Trane company and that was why they claimed the work wouldn't be covered by our warranty. Acclaimed found one leak in the house and a second in the compressor. That means for two years the freon has been leaking into our house! Great news since we have a small child.

Always Plumming has always been a reputable plumbing business. Throughout the years, our neighbors, relatives, and friends have reccommended Always plumming for quick, efficient, and excellent service. When we were commercial business owners, we always preferred employing Always Plumbing because their service has been better than most. Always Plumming is open 24 hours and they truly know what they are doing. When unplugging our sink in the bathroom they explained why and how the sink got plugged and how to prevent clogging problems. Because the home owners were seniors, they offerred us an additional 15% discount. The plummers have always worked quickly, friendly, and always guaranteed their work. Always Plumming has competitive rates and has been selected as one of the best plumming companies by the consumer choice awards. Always Plumbing shows their clients to save money by telling them to purchase their own plumbing supplies and fixtures.

I called Always Plumbing earliuer this month for a few simple repairs, I needed a drain replaced and the water lines (6 feet) running to my washer/dryer replaced. The plumber was at the house for an hour and the bill was $1100.00!!!

As my Hot Water tank just broke I had another plumbing company replace it and while they were there had them give thier opinion on the work Always Plumbing did and they stated that the job would have taken an hour (as it did) and would have cost me $300 dollars if I had called them. Worth noting is the purchase of my new hot water heater and installation (took about 3 hours( cost me less then a drain and two plastic hoses from always plumbing (wiuth a 12 year warranty)

In the short term thier way of doing business may make them a healthy profit ($1,000/hr) but long term won't garner return busiess (as evidenced by my using a different contarctor for my hot water tank just 14 days after using thier company). Beware of this contactor

Friday March 9th 2012. Plumber arrived to repair leaky valves under the tap for our rental apartment. Asked for a quote to replace the valves and he quoted $189+taxes to "pack and refurbish" and more $ to replace. He said he won't be able to get to it until after the weekend. Followed up by saying that he could "stop" the leak by tightening the valve then come back on Monday to "fix" the problem.

I asked him if he could tighten the valve now since we are paying him $89 already but he said not until we agree to putting down the deposit to "pack and refurbish" the valve. Seriously, if we have already paid $89 for your travelling fee, the least you can do is to tighten the nut, instead of holding us hostage. FYI, the time it takes to actually replace the leaky valve with a compression valve is about 5 mins with another $10+ in parts.

WHAT A RIP OFF! This not the 1st time that I have dealt with this company, and sad to say THIS IS THE NORM AS TO HOW THEY DO BUSINESS. Can only imagine what this company would charge an unsuspecting senior.

Can't believe this company is still in business. SHAME ON YOU.

* EDIT: We found another plumber who replaced the valves for us in all 5 suites for $560 (taxes included) as compared to Always Plumbing which would have cost us $1034 ($945 + $89) plus taxes to "repack and refurbish" (whatever the heck that means). Anyone can do the math and realize how far off pricing really is. BTW, if this company has the audacity to overcharge a commercial client, just think what they will do to anyone else...

Our brand new home had some major plumbing issues that originated in our basement. the major issue was too much slope from our basement level to the City of edmonton drainage line. Always plum,bing came in, indicated the issue, coordinated a team of contractors to assist and resolved our issue. They were professional, accurate, and the work they did was excellent. i would highly recommend this outfit to anyone looking for work done in plumbing.

They gave me a free estimate and installed it in a timely manner. They were very helpful and knew exactly what they were doing. I would refer them to anyone.

I had a toilet installed and the workers were amazing. I've never had such great customer service before. They guarantee they're work and product. I would choose Always Plumbing any day of the week.

when my hot water tank went i called always and they were out the next morning to replace it. the gentleman that came out was supper friendly and very knowledgable. they had me up and running with hot water in no time would call them again on first shot

Impressed how quickly and clean they were. it was an all day job 9-7:30pm. Only problem was the estimator didn't clearly write the quote properly and was charge more than we were expecting

Always plumbing was great! they came to my rescue right away when my boiler stopped working in -38 weather. They were very knowledgable and friendlyand very prompt would hire them again!