Mackenzie Plumbing & Heating (1989) Ltd

The first call center person was useless, but I called back and the second person was much more helpful. The techs were great. The first one I talked to was knowledgeable and friendly, even gave me a ballpark cost. He then called back to advise that the parts supplier had a $100 call out fee so gave me the option to wait until the next day to avoid this charge. The next day was a different tech who was as friendly and helpful as the first. When he came out, the repair was quick and painless.