Ashley Furniture Homestore

On 15/Jan delivery man came to my house for product delivery.

In my invoice its clearly mentioned that they will disassemble my old furniture and assemble new furniture. I confirmed twice with Sales Person - Jacob and one lady who scheduled for delivery date and time. So I kept my furniture as it is.

When They came to my house they became mad that they have to remove my furniture. And told me its not their headache how to remove the old furniture. They said it's their 16 number delivery , so they don't have time to disassemble old furniture. instead they offer me that if I can disassemble my self then at best they can move old one to my garage, if I can not then they just assemble the furniture beside the old one. They were shouting all the time. I surprised that they shouting at my property inside my bedroom wow!!!!!!.

I disagreed with them then they told me to reschedule for delivery. I asked their name and they refused and ask me why they give their name?! I told them you are inside my home for delivery and rude with me then I have right to ask their name. Then they went outside of my house and shouting outside. I took one small video just to record what type of behavior they did. I closed the door and they bang my door to delete the video and shouting outside. I thought of calling 911 but then they left. When they left my house, I called ASHLEY HOME STORE to describe the situation. She also noted all my points in paper.

I am living in good neighborhood and such attitude is not acceptable at all at any cost. I have little kids and they became mentally stressed when they banged my door.
Should I expect these type of behavior and service from ASHLEY?

Is it my concern that I am16 number customer ? I am stacked for couple of hours too for receive the delivery to get my new bed and become blank to get these behavior from ASHLEY!!!!!!!! This is my first time purchase experience with ASHLEY and it was so horrible.