I ordered a pull out couch and was told it would be 6 weeks before arrival. The couch arrived 6 months later. Within 2 months this poorly made product was broken and stuck open in my living room. The costumer service I received was horrible. I was told basically to suck it up and it would take 2-4 wks for a tech to come over to assess. Knowing at this time the couch was stuck half open and closed in my living room making it complete I functional. The tech that came hardly touched it and stated yep thats really broken. Left in the same situation, the tech advised the couch be replaced. Head off called me to tell me they would only be replacing it the part and that it would be another 3 weeks before the part even arrives to the warehouse.
BUYERS BEWARE. Terrible cheap product and bottom of the barrel costumer service. Do not waste your money on Ashley Furniture.
- Approximate cost of services:
- $2,000.00