Ashley Your customer care called me back only to tell me that I need to speak directly to the store as they have no capacity of resolving issues. I called the store again, and was told that the District manager Rohit is refusing to do anything. Spoke to a Dan at the Ashley North who was very unapologetic, confrontational and rude. He also said that he doesnt care what is posted on social media, and that customer reviews dont mean much. When I was paying cash for my purchase why didnt he tell me that customers dont mean anything? The lack of customer service is huge reflection of the junky overpriced products. What a circus. Such a run around. Please see pictures attached and advise how acceptable this is? I was initially sent no box springs, then I was sent over sized ones and then finally sent these that clearly are not a match. But yet Ashley refuses to accommodate a customer who has been inconvenienced. Seems like ethics are nonexistent here, within 48 hours, I connected with the store, advising I want this all returned, mattresses, bed frame, mattress pad and pillow, was told that I would hear back within the next few hours, those few hours turned into days, had I not called and called repeatedly I wouldnt have heard back from anyone. Why say that an issue will be rectified? When in fact its being dismissed and ignored. I have better things to do than waste my time. Im now seeing soooo many other customer reviews that are similar if not exactly the same as mine, its appalling that this is ok. Perhaps a complaint to consumer services, its a shame, buyers be aware.
- Approximate cost of services:
- $4,000.00