Ashley Furniture Homestore

We bought couches from Ashley because they promised 2 weeks delivery time, however the products were not delivered for 4 months, every time we call back for a delivery time, there is a different estimation but no commitment. Customer service staff are rude and just don't care at all.

Finally we got the couches delivered, one couch was damaged during the delivery, and the other didn't show up as expected. We called within 24 hours to return 1 couch, the staff told us a manager would call us, 4 days later the manager called while I was in meeting, didn't leave a direct line. I called back and each time a different person answered the call and had no authority to handle the refund. We keep calling back, after a week we were told that we can't return the item because the staff didn't log a ticket. It's unthinkable how would a large furniture company treat their customer like this and expect to be in business!