The quality of the work done in our house that we bought from this builder was good; however, the service that was provided and the communication certainly left something to be desired. On our final walkthrough, there were a few cosmetic issues that were agreed to be fixed that did not ever get done, but nothing major. We did not find out until we went to sell our house that the final inspection with the city had never been finalized and there were outstanding issues that needed to be corrected before we could sell. It scared our buyer and almost jeopardized the sale. There were other customer service issues that irked me as well, such as when the people contracted out to do the landscaping put a tree in our yard and apparently were not supposed to. I agreed that it should go, as it was right behind another existing tree, so a few days later, someone came along, dug up the tree, threw some dirt in the hole and some sod on top and called it a day. When I went out to check on it, I stepped down and the ground sunk easily 4 inches. I just felt that since it was their mistake, I shouldn't be the one having to repair a sinkhole. After numerous calls and over a week later, the site contractor (who was a really good guy) finally came and filled and rolled it.
