Ridgestone Homes

Kitchen 20 years old and the bones of the kitchen cabinets, island cabinets and pantry cabinets were in very good condition. I chose to replace doors, drawers and paint in addition to building a wall unit and adding built in LED lights. In addition we installed an island range hood which required cutting into the ceiling to place the exhaust the fumes. The cabinetry, lighting and additional wall unit wood work was exception and with the new pain color, the kitchen looks modern and sleek. The work was done on time and within budget.

Ridgestone helped us when we first moved into our new home. He helped update the main floor, kitchen, he fixed the basement (we found water damage after moving in), made a second kitchen and a wheel chair accessible bathroom for my husband. They then made a deck in the backyard that my husband could join us on. They kept the place as clean as can be expected, and kept my daughter and son up to date with what was happening. As an older couple, we appreciated their patience and kindness.

If you’re reading a review looking for a red flag on hiring (or working with) Ridgestone, this is it.

We started work with Ernesto and truly believed he was a kind, grandfatherly type man. He seemed knowledgeable and made us feel comfortable. Things proceeded this way (or so we thought) until well into our extensive addition project.

What we now know is that Ernesto (& Rosemary) are highly disorganized and unfortunately, highly unethical. There were countless things that came to light once we were living back in our house. Work was very delayed, so we were living there through much of it. Subcontractors complained endlessly and many said they weren’t willing to work for him again for countless, disappointing reasons.

We learned that he had flooded our basement and not told us, something we didn’t really believe until we found inches of water and mold in bins of our things. The Ministry of Labour was called by a neighbour because they witnessed unsafe work practices and the representative from the MOL blatantly called out Ernesto for ignoring his requirements. Things went missing from our house and were never returned. Extensive damage was caused across the house (in areas that were not intended to be worked on) and they were either never fixed or we had to pay significantly for it.

For both homeowners and subcontractors, be wary that they did not pay one of their large subcontractors. This progressed until the subcontractor was forced to hire a lawyer and threaten a lien on our house (look into how the Construction Act of Ontario works - homeowners are responsible for the debts of your contractors). Eventually Ernesto agreed to have us pay the amount owing to the subcontractor, but it took lots of stress and difficulty.

Lastly, over a year later we learned that they never sent the final details to the city to close the permit. In exchange for sending this, they are now “adjusting” our bill to be $5k (even though we’ve been paid in full for over a year… and in reality, the debacle with lawyers and the subcontractor caused us to lose more money beyond what we owed). Evidently this seems intentional and a last ditch cash grab when they think we’re backed into a corner.

Overall - the project went far over budget, well over time. The work was average, but in many cases a struggle to get things done right. Regardless, you want a contractor that you can trust. If you’re looking for a reason to look elsewhere, let this be it.

Going through a huge renovation is a very stressful process but we found that Ridgestone Homes guided us through every step with dedication, commitment, and patience which helped immensely. Very happy that we chose to partner up with Ridgestone Homes in remodeling our home. Appreciate your quick responses and helpful design ideas. We now have a new main floor with a dream showcase kitchen and a new remodeled second floor that we have always envisioned. Thank you for making it a reality.

Great work! On time and on budget. Any problems after the renovation were handled promptly and professionally.

The new kitchen cabinets are very well manufactured and installed. They have changed our original kitchen in something really wonderful.
The carpet looks beautiful and plush.

We would like to express our sincere appreciation for the outstanding job you and your Ridgestone team did on our recent renovation. We found everyone to be committed, giving us the perfect renovation we were looking for. Our home now looks like a photo right out of a magazine. I know our renovation was not easy, our home had its unique revelations, but you and your team handled each task in a professional manner. I appreciate your attention to details and will without a doubt I will be delighted to recommend you to all our friends and family. I have the kitchen I always wanted and a main floor that I am happy to showcase, while my son has the basement he always wanted. Our home now has everything we wanted. Excellent Job.
Sincerely,
Sandro & Nella

We've now had a chance to settle into our brand new looking home and still find the results amazing. You and your team, at Ridgestone Homes, did a wonderful job remodeling our home. Sam was great and kept us informed whenever he came across something that was not planned for. We appreciate your quick response to unforeseen circumstances and how you personally dealt with each hiccup. Your personal handling of each situation was very reassuring. You and your team's design ideas were very helpful and the attention paid to details was outstanding. The final results are impressive. Our experience with Ridgestone Homes was a pleasure and will be pleased to recommend you and your team to others.

Removed old stucco due to leaking/cracking issues. Sealed, waterproofed and re-stucco’ed entire house. New roofing and eves through replaced. Design and build deck with composite TREX deck material and redo side walkways with stone.

Work completed on time and within budget and workers very professionals, experienced and took pride in making sure to answer any questions about what they were doing. When unexpected issue arose, Ernesto always describe situation and provided a number of alternatives with pros and cons. Company is very customer focused driven by Rosemary who is always there 24/7.