Baseboards as crooked as this company
Derek Lange recommends Flooring Diva
There is no way you could ever get me to recommend this company. We hired them to install 700 sq ft. of top quality hard wood flooring in two rooms of our home. The first batch of wood was defective but on top of that the installation from their employees was truly sub-par. We had 1/4 inch gaps and some boards slide up and down. A completely garbage job. They admitted the defective wood and at first agreed to replace everything that had been installed. But then they gave us the excuse they spoke to the manufacturer and that they wouldn't stand behind thier product. This was unaaceptable but "flooring diva" couldn't care less and the usual avoding my calls and giving excuse after excuse began. After nothing was done we fired them....we refused to pay them. No one should ever hire the 'flooring diva' period
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Have some integrity and hire employees who actually have a skill.
- Any advice to offer fellow homeowners facing a similar project?
- Do not go with these guys
- Company Response
The company that supplied the wood, did not stand behind it...If Mr.Lange had given us a chance and a bit of time, we were working on getting new material. As far as the installers that we sub-contract, it's a good thing Mr.Lange didn't mention them by name. Otherwise I'm sure there would be a lawsuit from this firm. These installer's have been doing this for years, and the head of this company is quite reputable.
The reason the installation didn't look good, was strictly due to the faulty material.