Our furnace was not running properly so we called Service Experts as in our previous home we had used them to replace an old furnace. They were known as Central Aire at that time and we were quite satisfied with their product and service.
For this repair the original tech dispatched came out with in about 6 hours of calling on a Sunday. He quickly diagnosed the problem as being a faulty safety switch. We were told that he or another tech would return tomorrow with the part and that we would be charged only for the original service call plus the part. Seemed fair and reasonable so we agreed and paid $103 for the service call. A second tech arrived the following afternoon and installed the part and told us that we had to pay for a second service call in addition to the part another $140. Even when the original tech confirmed what we were told the district service manager refused to adjust the bill to match the original quote, instead he knocked $20 off. So for about 30 minutes (15 minutes each day) of work on the part of Service Experts we were charged for 2 full hours of service time in addition to the cost of the part.
- Approximate cost of services:
- $243.00