BEWARE!!! I called in for an urgent appointment. They did come within 24hrs which was good. I paid $471 for the visit. All downhill from there. Technician assessed the problem and said I needed a replacement valve which cost $225. Second visit, technician changed the valve then said I needed to change the reversing valve which was another $259. Never was I told that I would pay $600 for 90 minutes of labor and truck/mileage cost(they are 7kms away from me) for that one visit which didn't fix the problem!!!! They were never transparent with their pricing and I feel I was definitely taken advantage of!!! This is gouging!! When I asked for, and I had to ask, what the quote would be to replace the 2nd valve, I was given a quote of $1,747.56, $1,020 for 3 hours, that is $340/hour for labor and $259 for the part!!!! Really!!!! My system is left unfixed I am out $1,386.05!!! I tried to negotiate the fees but they wouldn't budge, they offered me $600 off a new unit of $8000 which of course I would never use these guys again so I told them to come get their part which was already installed and deduct it from my invoice!! Lesson learned the hard way. From my intensive research online, I find out these guys are notorious for gouging people and providing bad service. A reputable company would have told me it wasn't worth putting one more cent into my system. The company I now hired was totally transparent and took 30 minutes to explain everything to me! Thank goodness there are still honest ones out there!
- Approximate cost of services:
- $1,386.00