service and quality of product
This winter snow came through the deadbolt plate and handle; as well as the bottom. These doors are not designed for our winters.
- Approximate cost of services:
- $20.00
- Company Response
Thank you for taking the time to leave us your feedback. Please know your review is very important to us and we are truly sorry to hear we have not been able to meet your expectation.
Though we continuously strive for perfection, we understand that unforeseen incidents may occur - your situation alike, but please know this is far from our usual high standards and our team is keen to make sure this gets resolved.
Please kindly provide us your name and contact information [email/phone], email it to MarketingSupport@durabuiltwindows.com. One of our customer experience representative will get back to you to acquire further information and tailor a satisfactory resolution for you.