We used Durabilt for all of the exterior doors and windows for our new home, built about 3 years ago. Since we installed them Durabilt has been nothing but a nightmare to deal with. Their sales guy was great- but as soon as you have an issue no one will talk to you and the only person that handles complaints is miraculously never in the office.
We have had the seals break on two of our windows (needing replacement parts which has taken well over two years to receive and we still haven't gotten them to our satisfaction). Another window has just proven to be defective and the cranks on several have broken.
To all of you writing positive reviews: wait a few years. Durabilt does not stand by their product at all. Once those windows are in and you start having problems you'll be chasing them for years to get your concerns dealt with.
We even went through BBB to solve our problem and service hasn't gotten much better.
For the price, go with a better quality product.
- Approximate cost of services:
- $6,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review Erin. We're sorry that you've had a difficult experience, but would like to work with you to improve it and provide you with the products and services you need. We appreciate your business and would like to keep in touch to resolve your outstanding concerns. Please contact us at allaboutyou@durabuiltwindows.com. We look forward to hearing from you!