It has been two years since we have had the windows and doors in our new home. We have had a problem with the one garden door from day one. After several service calls and attempts from Durabuilt to fix the door we noticed that the door center post was not square and flush with the door. This caused the door to warp and not seal properly. The service manager came out to look at problem and had service to try and hammer top frame to make square, putting a ding in our moulding around the door. Finally they decided to attempt to move center frame and replace. In the process more dinges to moulding and scratch marks on the aluminum thresh hold. Now we have the 2nd replacement door and the SDLs do not match. Now it looks like we bought a secondhand door for our new house. Not happy and not impressed.
We find them very hard to communicate with. They seem to brush you off as they "know what they are doing" .
Would not recommend them due to very poor customer service and attention to details.
- Approximate cost of services:
- $25,000.00
- Company Response
Thank you for your review H. We appreciate you attaching photos. We understand this is a major concern and look forward to continuing to work together to remedy the SDLs and the door. We will also be reflecting on our customer service to continue improving the Durabuilt experience.
We will continue to contact you directly with progress updates. Thank you once again and please feel free to contact us at allaboutyou@durabuiltwindows.com