Durabuilt Windows & Doors

I purchased a new home that installed durabuilt windows about 3 years ago and the windows were great until recently I noticed 1 of the windows had condensation in between the triple glass panes and when I called durabuilt they told me it’s likely due to the seal being broken and they would replace the glass under warranty but we would need to pay $200 for the labor as labor warranty is only for 2 years. Well now a few weeks later we notice that this is happening to 2 other windows on the same side of house. My question is why is this happening unless the window units are not sealed property during manufacture, and if this is a defect in the craftsmanship of durabuilt windows we should not have to pay anything out of pocket to get them fixed. We’ve owned other properties with windows made by other window companies and have never experienced this. I will be contacting durabuilt again but I’m hoping someone contacts me from this review to rectify the situation. I’m also concerned that even with the replacement of the glass and the seal this would happen again and again every 2-3 yrs.

We were looking to replace some windows in our house and found out that Durabuilt had the sizes we needed in stock. We went to their location and picked up 4 new windows with full warranty included.
This past winter one of the windows cracked. We called Durabuilt and told them about the crack and sent in a couple of pictures. Our issue was handled immediately, and very quickly and professionally. Our window is fixed and looks great. From the very first email I sent, to the lady who handled our case, to the lady who scheduled the appointment, and to the gentleman who did the repairs - thank you all. It is nice to know that a company stands behind their word. We
will definitely be back and will send recommendations. We just wanted to say "thank you for the best customer service we have had
in a long time.

Very pleased with the service and installation of our new windows and doors in older home. Sales department was very helpful and answered all of our questions and concerns. Great follow up and attention to detail! Steve was top notch and very eager to get everything to my satisfaction. The installers were wonderful. There craftsmanship to greatly appreciated. The new windows had to be re fitted into existing high profile casements. Not a easy task but Glen and Jerry were fantastic! Durabuilt is lucky to have them as installers!! I can not say enough about them.
We did have a few bumps along the way but Steve was more than willing to work with us to come up with a solution that was acceptable. Appreciate his attention to detail and working with us on the project from start to finish! Windows and doors look fantastic inside and out. Very happy customer and would not hesitate to recommend Durabuilt.

Terrible installation. They did not seal the new windows or shimmy them. I have extensive water damage. They came back 11 times to try to fix them, always with different excuses. I had water running down from my top floor window into my basement windows (through my walls). Very stressful.
They don't use their own installers, they use contract installers and they kept telling me "Well its not our fault we didn't install these".
The pictures are a final product of my New Windows. The pic of the window that the sun is shining through was not insulated, they just covered it up with caulking. And the pic of the wet window. That water is on the inside of my window not the outside.

We had a big front window and our front door reinstalled by durabuilt. The warranty service on the actual window and door were great-just a minor tweak to each. But the install warranty. Horrible. It’s just not installed properly. It’s loud. They have an “install” warranty which I assume is supposed to be done by the contracted by durabuilt installer. We have had 8 calls into durabuilt about this since install. NOTHING has been done, and no calls are EVER returned. We have to keep calling durabuilt. Beyond pathetic. If they are installing for you - run. Go to another company. If they can’t back their work, they are useless.

The product is very well built and attractive and proficient. Salesman Ray Weibe was thorough and knowlegeable. The installer Gel was very accomodating and skilled and he did the demo so that we were able to reuse all our oak trims on the ibnterior

During the 2 year warranty period 6-7 windows lost their seal and steamed-up (triple pane) (covered by Durabuilt, however 3 years later another 5 windows lost their seal - now (Fall 2018) another 2 windows have failed - all repair service post warranty at my expense (Durabuilt provided the glass). Gong Show - our Durabuilt Sales Rep (who we worked well with) was fired mid-project plus plus engineer/designer made an excellent recommendation but also made a major unfixable mistake. For me - the windows have been anything but dura-built!

This Company is a joke, they have no communication skills, we had to chase them to do their job, then they did not communicate what prep needed to be done for the job so the concrete cutters couldn't get their job done properly. DO NOT USE THIS COMPANY !

4 year ago we replaced all 6 windows on the back side of the house. Within the first year we commented that there was a bad draft coming from our basement window. They advised we were not sliding the window closed properly... how many ways can you slide a window? Open and closed. The answer is 2. They explained that even though we were able to lock the window that we had to slam it shut each time to ensure proper sealing. I have never slammed a window and recommend not doing it around a sleeping toddler.
2 years ago , same window, develops a stress crack in one of the panes causing the pane to spider web. Upon calling they advised they would come out and replace the pane for the retail fee of $500. While shopping around for a second opinion, the same pane on the opposite window suffers the same crack, spiderwebbing that pane as well in the identical location. Durabuilt quoted another $500 to replace it. They have agreed that it is a stress crack but not their fault because it is part their 90 day warranty. When asked to replace the entire window, they refused stating it was just the panes that needed fixing. We feel they will not replace the window, even if paid to do so, because it will prove their error in installing. Our second opinion has advised that the stress cracks are from either the shims underneath nor being spaced correctly or the shipping screw has been left in the bottom of each window, both common accidents. Durabuilt was told this but refused to help.
We will not be utilizing Durabuilt services any longer. A company that will not stand behind their technicians or take responsibility for their actions is not a company I will trust with the safety of my home.
For those of you with Durabuilt windows, I wish you the best of luck should you need maintenance: having someone come to our home is like pulling teeth from a chicken... very difficult, especially since they don't have teeth.

We replaced our crank out windows 10 years ago. A few weeks ago I was opening the dining room window (not a window I use much) to clean the sill. The whole window fell out and smashed breaking the glass and frame. It took several days for Durabuilt to send someone out to look at the window and measure for a new one. This was a complete failure of the mechanism that supports the window as it was all bent and the screws all came out. The warranty on the hardware is a limited lifetime warranty and since this failed and caused the window to fall, I felt Durabuilt should take some responsibility. They gave me a slightly discounted price but it still is costing me $650. I have a second window that has never closed properly which they can’t fix without a significant cost as well. I had 6 crank out window put in and 2 have failed within 10 years. For the cost of these windows one would expect a better lifetime that 10 years.