With very few choices in town we were sold on how great the workmanship and trades were. The sale process went pretty smooth. Then the issues started as the house went up. A part of a support post was hanging off the foundation. We raised this concern to the site super, in person, right in front of our lot. We were told that it was fixed and exactly how it was fixed. We hired a top notch home inspector for our 30 day. We told her about the support post. Guess what we found? The post not sitting squarely on the foundation. The workmanship with the exception of the drywall personnel and the one go to carpenter, has been horrible. More damage and more subsequent visits to fix pre-existing issues. The house was not clean upon PDI. Heaps of drywall and sanding dust in the closets, dried putty and glue on the counters. The exterior brick was ladened with mortar. The power wash left deep gouges in the brick and tore off chunks of brick. They had to send someone to do brick staining and someone to fill in the blown away mortar. The hardwood floors are snap crackling and popping when you walk on it. The tiles are squeaky throughout the house. The after sales process has been painstakingly stressful. I can't turn the hands of time back but I can certainly voice concerns that are worth something to anyone who is considering to spend their hard earned money on a new home. If I could, I would not have bought from Country Homes.
- Approximate cost of services:
- $380,000.00
- Company Response
We apologize for that your experience did not reach your expectations. Country Homes has taken a strong customer experience restructure over the last two years. Again, we sincerely apologize for any stress that we may have brought you during your home owning experience with Country Homes
Sincerely,
Anthony Rinomato