Trutone Electronics

I have been a customer of TruTone Electronic for some years. This year was my biggest purchase with them as I made a large upgrade to my two channel audio system. I dealt with Jeff during the audition and as always I was confident with his knowledge and passion about audio gear.
My initial purchase was a pair of Monitor Audio Gold 300 5G speakers and an Arcam SA30 amp. At home the sound was great but there were some ongoing issues with the Arcam amp. When I decided I wanted to return the amp and get something else Robert helped me out.
I ended up with a Michi X3 Series 2 amp which was a bit more expensive but one I had been secretly eyeing. I must say that I couldnt be happier with the purchase of both the speakers and the Michi X3
Trutone were very fair with the return and exchange of the amp and the end result is a fantastic sounding system.
There is a reason why TruTone has been around for years and staffed with the same people. The are knowledgeable, honest, and willing to work with their customers to make sure you are happy with you purchase.
I will definitely return to TruTone Electronics for any future audio needs.

Do not use these folks if you want a home electronic system that work and that they do not know how to fix. I bought a doorbell system and home entertainment system, neither of which fully work. Each time Truetone comes to fix a part of the system they installed, they charge hourly. They nickle and dime for service. I would never recommend these people for a high end home electronic system.

When we decided to upgrade our home theatre we naturally turned to Trutone Electronics, as they had done previous projects for us to our total satisfaction. In fact, our relationship with owner Bob goes a long way back, way back to 1984 when our very first purchase was a Sony 50-inch projection TV from the Toronto Home Video store he operated at Yonge & Sheppard in Toronto.
Trutone did another superlative job on this latest upgrade, and we couldn't be happier with their consistent service excellence, expert knowledge, installation prowess and overall professionalism.
Throughout the years Bob, with his experience and excellent standing as a retailer of all the reputable brands, has always been there to guide us and ensure we end up with the right products at a most competitive price. And for all of our upgrades the two constants over the past 20 years have been:
1. Jeff, whose expertise and technical insights are unequaled, and who is able to provide us with alternatives and flexibility whenever needed, without compromising the quality of the project.
2. Craig, our master installer of choice, who is most thorough in his work, so the installation is as perfect as can be, after which he ensures you are happy and comfortable with everything. This time, he was ably assisted by Blair, who was knowledgeable and dedicated in all he did.
Thank you Bob, Jeff, Craig and Blair. It was a pleasure to deal with you.

Trutone was a pleasure to do business with. They responded promptly to my proposal and any initial questions I had. A preliminary consultation was setup and the technician provided great input and advice so that i could get the best out of my setup and purchases. Once the various items and services were agreed to, an appointment was setup for the work. They did their best to fit to my schedule allow for minimal disruption on my side. The technicians arrived on time with all of the items and tools to get the job done. The work was completed quickly and all garbage was removed and I was left with a wonderful multi-media setup and a tidy condo.
Can't ask for much more from a business. Will definitely go back to them for my future upgrades and installations. Thanks.

Truetone Electronics helped to remove complexity out of the selection & buying process. I really appreciated their balanced perspective of understanding my needs and tying that to an audio solution.
No pressure sales advice and great help with my future audio equipment planning. Although I live in Ottawa, it'll be my 1st and likely last stop when it comes time to buy.

Visited Jeff at Trutone recently and auditioned Audioquest Niagara 5000 conditioner and new Audioquest Storm Tornado AC cables. Instant sale. Jeff continues to broaden my Audiophile knowledge and super excited with the amazing sound improvement. Thanks once again

I found Trutone Electronics when I was searching online for a new tv. Robert came out to my home to give me a price for installation. He is very pleasant and professional. The installation team, Blair and Ronel, were amazing. They did a clean, neat perfect install on a plaster wall and went beyond the call of duty. Robert is knowledgeable and not pushy. I recommend Trutone

I've ordered a lot of things online from the big box stores to esty and eBay , however I was alittle hesitant wit electronics especially sumthin huge like "55" tv , after ordering 1 from another company that shall remain nameless the first 1 was an open box that I wasn't aware of and then the next 1 the box was shaped like a bananna ! After finding TrueTone on the web i seen that they carried a lot of high end electronics n speakers and stuff and thought these guys are professionals i called and was not disappointed Robert hooked me up wit Luis who Added extra protection for my peace of mind , the tv arrived to my door on the east coast in 2 days transit in factory condition
I wish them continued success

I have been in Trutone on multiple occasions to buy various TVs, speakers, etc. Nothing but good things to say about the team - they never over sold me and on occasion suggested I didn't buy anything at all. Even ended up with a BBQ through one of the promotions.

Jeff at Trutone continues to provide exceptional customer service, education and is a passionate audiophile. I added a Arcam AVR850, countless AQ interconnects, Bryston conditioner and headphone amp, Samsung HDR TV, etc. I will continue to visit Trutone Electronics as my audiophile interest grows. Well done!