Morrow's Moving & Storage (1976) Ltd/Allied Van Lines Canada

We had Daniel and James load our moving container for us. They were friendly, efficient, fast and professional. We highly recommend them for a job well done! :)

would NEVER recommend Morrows Chilliwack.

1. Morrows Chilliwack charged me almost two thousand dollars over the quoted price.

2. Morrows Chilliwack did not keep the timeline they gave. Our items were almost a week later than latest date they promised.

Morrows Chilliwack provided no communication or assurance once our items were in there care. I called to follow up on the timeline for delivery, and was told I would get 24 hours notice when the truck was coming. That never happened.

3. Morrows Chilliwack did not rectify the broken/missing items (deficiencies), which amounted to over $1000.

4. I told Morrows Chilliwack at the time of booking that I would be paying via credit card. When I received the invoice, I was billed an almost $200 administration fee which I was never told about. I was forced to pay this as part of the invoice before the delivery driver would give us back our items. This is extortion, pure and simple.

Morrows Chilliwack NOT a company anyone should trust. They have refused to set matters right for us, and have forced me to escalate my case against them. I want to warn anyone reading this to NOT do business with them. Stay far away from Morrows Chilliwack.

I have had a staggeringly bad customer service experience with Morrows movers, whom I hired to move me with my items in storage with them in between. Morrows is related to Allied.

I have been dealing with this for over two months with nothing remotely resembling a satisfactory resolution. Items were damaged, destroyed beyond repair, and lost.

Ironically, their website says they are the “Careful Movers”.

At the recommendation of the staff doing the delivery, I did not use the bingo sheet during delivery and, also at their recommendation, just wrote by my signature that I would notify them of any lost items. I have done so.

The owner of Morrows told me that I "shouldn't get something up my keister" over the amount of money at stake and that if I want anything from them I will have to sue them.

I therefore contacted the BBB locally and the customer service/head office for Allied. As a result of the BBB claim, Morrows offered me less than half of the loss and damage.

Allied advised me that the local business is their "agent" but that they have "no say in the local business" and that if I can't reach a fair resolution with Morrows I have open to me as an option "filing a small claim action".

I therefore feel ignored, bullied, and hung out to dry. I was required to pay the full amount to Morrows before they would process my claim, and since they have payment I feel that they don't care how they treat me.