We hired Davisville Kitchens for our condo kitchen remodel. They sold us on the fact that they are a one-stop shop and even convinced us to do our flooring with them so that everything could be done seamlessly. This was not the case, and we were often left on our own to manage the contractor (with whom we had multiple issues, which I wont get into for the purpose of this review). We were also placed in awkward situations between Davisville Kitchens and the contractor (who they brought on) over who was responsible for these issues.
The work began in late August and we still have appointments with their counter installer in mid-December to address defects.
While we had high expectations for Davisville kitchens and overall are happy with our kitchen, I would go elsewhere if I could do it all over again. Considering the price point (over $25K just for cabinetry, counter and backsplash and installation - all contractor work was extra), the experience and quality were sub-par.
The main issue has been the lack of QA of work done by their installers, and the months long back and forth filled with awkward conversations over obvious defects (the person we work with at Davisville Kitchens will at first act like they don't see the defect and then shrug it off leaving us to suggest possible solutions), missed appointments, people constantly in our home, messes to clean up after, etc.
A key example is that Davisville Kitchens let the electrician decide where to place the light box for the under cabinet lighting. It was placed inside the cabinet under the shelf, requiring a thick piece of wood to be placed on top and drastically reducing the height of our cabinet. It took multiple heated conversations with Davisville Kitchens before they agreed to move the light box behind the cabinet wall - all of which took a couple of hours of work by the contractor and should have been planned for up front.
We also had to go back and forth over issues with cabinetry not being aligned, sloppy paint and caulking, toe kick drawers not working, etc etc. the biggest concern is that the base of our new island is splitting at the corner. The cabinetry installer told us that it was likely caused by the weight of the counter when it was installed (separate installer) and there is nothing he can do other than paint over it. Davisville
kitchens has shrugged this off and are not offering a resolution.
I will let the pictures speak for themselves - if this is the standard you would be ok with for the price point, then by all means Davisville Kitchens is a good choice.
- Approximate cost of services:
- $25,000.00