living room & two other rooms and stairs
They said that they would phone at 7:00 and confirm the time that they would come over.They were supposed to come in at around 8:00 to do the cleaning. They didn't phone.They were 4 hrs late. Cleaner was lost. My wife seen the driver go by our house two times and he kept on driving by. My wife then phoned their office and the secretary said maybe you should go after him.Secretary was very rude to the customers. Cleaner does not carry a phone with him because he said that it cost to much.They have to use the phone from their clients. (CHEAP COMPANY) He said that he phoned us and he didn't. He was scratching his back on the corner of a wall like a camel in heat when my wife was talking to him. My wife told him to watch the corner on the walls because we just got professional renovations done in our basement and the paint was still wet on the walls. He rubbed his hoses on the corners and wrecked six corners, he said, well what do you want me to do about that. Cleaner wanted to deduct $40.00. My wife was so mad, she kicked him out. The total to get the professional painters to come in again would cost us about $175.00 to $200.00. They have to patch one corner, let it set, bye paint again & then come back and repaint.
- Approximate cost of services:
- $104.00
- What could this company do to improve their services?
- They don't have to be so rude to their customers.(act professional) They should keep their promise and show up when they say. Becareful not to damage the customers walls, especially after customers tell them to be careful, fresh paint.
- Any advice to offer fellow homeowners facing a similar project?
- Check out Better Bussiness Bureau first