Jeld-Wen Windows & Doors

Terrible Workmanship. We ordered a custom double hung back door, from a local lumber yard. The first door to be shipped got sent back by Jeld - Wens own staff. When the second door arrived and was installed it creaked when opening it. Investigation showed the hinges were installed crooked and one was bent. When I popped out the bottom hinge pin it took using a long handled screw driver as a pry bar and lots of force the even start the pin back into place. The warranty service guy was polite but said he had only been given direction to redrill the holes and put new hinges in.
I paid almost $2000 for a new door and I get a door with redrilled screw holes, as their fix. Ben in the Winnipeg office was unsympathetic and arrogant.

I've done several builds and renovation in my life time using different windows and door suppliers.
Jeld - Wen was the poorest build quality I've seen. Buy from anyone but them.

Paul

Three years later, handle fixed twice still not working and now broken seal in another window. When we called they said sorry, past warranty. After 3 years??

I had 15 Jeld-Wen windows installed in 2016. 4 now have severe rusting on hardware and several others are starting. Initially, the manufacturer couldn't help me but it has since stepped up and replaced all my rusted hardware.

The builder of our new construction home used Jeld Wen windows and doors. The quality and workmanship was questionable. Our front door wouldn't even latch when we moved in. I'm not sure how someone who installs door for a living can think that is acceptable.

We have had to get them to come back countless times to adjust doors just get them to close properly.

Not only was the customer service awful, they wouldn’t honour a documented issue with multiple windows which fogged awfully within the first 5 years of install in a new home. Avoid avoid avoid.

Jeld-Wen installed all windows in our brand new home. Poor insulation, cracks and air flow everywhere. Customer service is terrible, they always find the way to avoid to help you

1. Existing JeldWen door not closing correctly. You could see light coming through the seal, and feel a strong draft blow through. The result of really poor workmanship. Door and frame not square, not aligned.
2. Repairs led no where. I bought a new door from JeldWen, they were to install for free, since this is a replacement of their shoddy work.
3. Salesman was lazy and didn't help AT ALL with their product line. It was like a scavenger hunt trying to weed through all their links and pdf files because the salesman was useless. I ordered a door from one of their brochures, no thanks to their sales dept.
4. On installation day... wrong door arrived, not even closely resembling the brochure. I had them take it back. Apparently, the door I selected can not be had. Totally misleading sales brochure. What a colossal waste of time and effort.
5. Ordering the door was a task now trying to get a refund is completely frustrating. I got nothing but lip service for the last 2.5 months and still don't have my $1700 back.
6. I escalated the matter to JeldWen CEO. While that seemed to get some attention, it really didn't speed things up. I still have to wait a further 7 to 10 days just for them to "process" my refund. The saga continues.
7. So far, my opinion is that this is a disfunctional company from the very top down. Not the way I would run an operation. I can not be more displeased.

The wrong balances (springs) came with the 3 windows for our sunroom and JeldWen would only send the new ones and expected us to install them ourselves since we are “out of their service area”. They also would not compensate us in any way.

We built our "dream home" just over 3 years ago and selected what we thought was a superior window product - triple pane metal clad wood frame (Auralast pine), only to have 7 of our large sealed units fail within the first 3 years. The glass itself is warrantied for 20 years however, the labour required to remove the failed unit and replace with the new window is only covered for 24 months. And the warranty clock starts ticking when the windows are manufactured, not when you take possession of your new home. This time difference took 7 months off of our warranty on labour. Our windows continue to fail, and Jeld Wen basically says, order your replacement glass, get your own contractor and arrange and pay for the replacement costs. We now wish we had looked at different companies with more comprehensive warranties, particularly one affiliated with the better business bureau. We hadn't expected that so many (any) of our windows would have seal failures, and that they would still be appearing 3 years later. The windows we chose for our new home are the biggest disappointment and headache in our new home building experience. We cannot recommend this company to anyone shopping for windows.

Bought some Jeld-wen casement windows a few years ago at Home Depot and they were fine, did everything we wanted. The last 4 we purchased have been an exercise in absolute frustration. The weather stripping is just a friction fit, not glued in or anything, so EVERY TIME we open a window, it comes out of track. So, we can't ever open the window or we have to get a ladder out to fix it, push weather stripping back in. NEVER BUY THESE, EVER. COMPLETE WASTE OF MONEY So much work to install then they are essentially fixed windows.