Complete HVAC & hot water for our new home
AB Comfort was the HVAC company brought in by our general contractor to install our furnace, AC and hot water when my wife and I renovated our home. The "average" ratings I have assigned their price and quality reflect that I am not knowledgeable enough to assess the quality of HVAC work, and that I do not pay the bills and thus cannot comment on their pricing. I *think* our furnace is all right I say this because we can heat our home. However, AB Comfort has had serious difficulty ensuring that we have hot water and AC, and even more difficulty understanding the severity of these problems when we've been back in our house for six weeks following 5.5 months of renovation and one of us also works from home. On that note, their customer service is abysmal and may be their biggest problem. They said they realize this and are working to improve it, but that was after we threatened to use our holdback money to hire another HVAC company to finish the job. We will not use AB Comfort again, and would not recommend them.
- Approximate cost of services:
- $0.00
- Company Response
Our company was hired to perform the work at the property during the renovation of the house. (41 Hoyle Ave. Toronto) However, with Martha Stuart's "OPEN CONCEPT" we had experienced another long jurney of invisible ducts with homeowner how to run heating through the house without seeing it. Their general contractor (Carick Home Improvements) who they hired was never on the site, did not help us at all through the homeowners wishes of open concept in million dollar neighborhood. Despite that we had to work over the furniture in the basement (one of our guys pooled the neck over the couch) and guess if we should demolish something or not, homeowner did not have even decency to clean the house to have it ready for main work. Homeowner does not recognize our labour time loss which was over $2,000 for meetings, changes,go back and forth to engineer, no ready walls etc. In addition to the original contract, customer ordered a gas fireplace, gas BBQ line and USED POWER VENTED WATER TANK (which was wrongly hooked up by a plumber who was hired by the builder) - statement by our gas fitter - Stefan (who installed over 1000 of water tanks), customer holds additional appx. $2,000 for the gas fireplace (when we got fed up beeing hostages). Even we pooled out the water tank by builder's request and gave to a customer a credit on already hostage balance for the used $600 hot water tank. So, customer has decided that balance pays to general contractor who arranged a rental tank instead of clearing up the outstanding with ABCOMFORT. Did not even discuss about extra time involved with the chages. Anyways, homeowner's warranty for equipment is OFF by BRYANT and warranty on labour is OFF by ABCOMFORT for using their equipment during construction despite telling the builder and homeowner not to use the brand new furnace for the purpose of construction. Appx. $4,000 outstanding will be settled in court and there is no price and no money that ABCOMFORT will tease anybody for their spoiled wishes especially when we are being held hostage. I hope that our other 5000 customers come forward and agree on that.