Sears Canada Inc

I went to Sears portrait studio to get photos done so I could order Christmas ornaments online. The salesperson talked me into ordering Christmas cards as that was the big promo. I ordered the cards and they have still not arrived!!! (2 days before Christmas)! My online order was here weeks ago. I ordered the Christmas cards in November!!!!!! To make matters worse I have called numerous times and either was unable to leave a message because the machine was full or no one returned my call. I even went to the store - surprise, surprise no one was there - and I left a note pleading for a call back! Still no call!!!! I paid to be a portrait studio member and I am so disgusted by the lack of customer service and integrity that I would NEVER recommend the portrait studio to anyone again!!!!!!! SOMEONE respond to me!!!!! I've been using this service for 4 years, I have recommended many others to Sears portrait studio in the past and now I am being treated like DIRT!!!!!!!

I ordered a stackable washer dryer from Sears at the Pinecrest Plaza Appliance Store in West-end Ottawa. The first unit they sent could not be carried up the stairs. The crew with the second unit could not install it. Sears told me that a specialist would come. A week after I returned the unit the specialist company called to arrange an appointment to install the unit. Sears had a good reputation for customer service but that is no longer the case. If the company is going to survive in Canada it will have to do a lot better.

Purchased Carrier Furnace . Eventually it failed. Contacted a local contractor to fix the problem. They notified me that the installation was all wrong. It was pointed out in the installation manual.The cold air return was at the wrong end of the furnace and water was collecting in the secondary heat exchanger. I called in Sears they agreed to reinstall the furnace. I handed the installer the installtion manual. Three days ago the furnace failed again. Called in a third party contractor. The reinstallation was again done wrong, the heat exchanger was filled with water. The Sears installer did not ensure that the pump he added on the second installation
Wasn't taking all the condensation because he did not compensate for the floor angle. This resulted in a high CO from the furnace and the furnace being condemned.

We purchased 5 appliances from Sears at Pinecrest from Dave. He was very professional and he went above and beyond to hold the appliances in storage as we had not moved yet. We got a great deal and Sears has very knowledgeable associates!

Sears has become a classic name in appliance retail. It is such a reputable company, I would not hesitate to recommend Sears to anyone. They are professional and you can rest assured they are helping you as much as they can.

My parents have been going to Sears forever now. It use to be just simple departmental purchases but few years back they remodelled their whole kitchen and bought all their appliances from Sears including their service... seeing how contant my parents were, we bought two garage door openers from Sears and they came to install them on time and perfect installation.