It took them a week to deposit the money sent to them for our account. We called immediately when it was deposited to have propane delivered because we were at less than 10%. The very rude woman on the phone told us it would take them one to two days to deliver the propane. We called three days later, and she changed her tune saying it would take up to 5 days. We have been out of propane for a day and she could not care less. Upon finding their Facebook page I found that this is a common problem. I also discovered that you can request an emergency delivery (for a fee) which was NEVER mentioned to us each time we talked to the horrid woman on the phone. We will now be without propane until Tuesday, because Monday is a holiday. That's almost 6 days and completely unacceptable. Horrendous customer service, long waits for everything. Go with someone else.
- Approximate cost of services:
- $500.00