I purchase a replacement attachment set for my central vacuum 11 months ago. It includes the power head, hose... The hose no longer works (won't make the contact to turn on the vacuum). I have an old hose so I know the system is working fine. I contacted sears online and they confirmed that the kits come with a 2 years parts and 1 year labour warranty. I then phoned sears to figure out the exchange/repair. I spent 5 minutes on the phone with the first person, transferred to someone else for 10 minutes, then I spent 25 minutes with the next person and seemed to be making progress, then all of a sudden a new person took over and didn't have any of the info from the first 3 people. Went through everything again. They are trying to tell me that a hose is like a vacuum bag and is something that is not covered. Complete BS. I had the warranty in writing from them. Their customer support system tries to frustrate you so that you will give up. In my case after 50 minutes on the phone something went wrong on their end and I got a busy system. No clue if that was intentional or just due to the fact that they are not located anywhere near Canada. I will never ever purchase another item from Sears. If you do purchase from Sears make sure it is something that you will never have to deal with a warranty on.
- Approximate cost of services:
- $300.00