Sears Canada Inc

Up until 9 months ago, I'd been a very happy customer of Sears. Over the past 35 years, I've purchased all my kitchen appliances (stove, fridge, dishwasher and hood-fan), my clothes washer, my vacuum cleaner, garage door openers (2) and dehumidifier from Sears. And I have purchased many Craftsman tools - electric drill, tool cases, router. It took more than 20 years for my vacuum cleaner and drill to die. The rest of my purchases are still working well.
But when we needed a new vacuum cleaner, that's when the problems started. Consumer Reports provided performance and reliability information about Sears (Kenmore) products in the U.S. but Sears could not provide information about the equivalent Canadian models. I was not able to get any information from the local Sears (Burnaby Metrotown). The Sears parts and service were not helpful but they, unlike the local store, made an effort to help me by comparing features of the U.S. and Canadian models. In fact, they did a much better sales job than the sales staff. It turns out that our local store no longer has staff familiar with vacuum cleaners. When I came into the store to ask a sales person about information that was no available from the website, the sales person read the information on the website (rather poorly, I might add). They did not address my questions but rather made an effort to direct me to another product. The product that I was looking for was on-sale and I wanted to see it. I thought perhaps the carton or product manual could help. However, the product was not in stock. I could not see it or read anything about it. The sales person admitted that they knew nothing about vacuum cleaners and seemed to be a a loss as to how to find information about the products. I did, however, have enough information to purchase the vacuum cleaner. It has been great so far and I wanted to provide some feedback to Sears through their online rating system. There were a lot of questions about the product that I bought. What disturbed me was that Sears provided no information and in some cases incorrect information about the product. One customer was unable to locate the product that I had just purchased and Sears responded that the product (that I just purchased) was unavailable. Customers asked about such features as weight and if there were reusable bags. Sears posted answers that we incorrect and I tried to post the corrections with references to their own documentation. My postings were bounced (rejected and not published). After more than 35 years of doing business with Sears, I can not rely on Sears to provide me with reliable information about their products.