This store has given us the most terrible service imaginable. In the span of 11 months, we have had to replace our dining room set 4 times, and have yet to receive a full working set. The owner of the store still to this day refuses to give us a refund for our purchase, and only after returning our first dining room set 3 times did he at least agree to at least provide us with an in-store exchange. When we went in to get a different set (August 2008) we were mislead by one of the sales personnel (who stated that he was the brother of the owner) who informed us that the product we exchanged our original purchase for was made in Canada, only to find out at the time of delivery (which was on the wrong date) that the table and chairs were instead made in Malaysia (as per the boxes in which the product was delivered in). Please also be very weary of the receptionist at this store as she is very incompetent and can't even fill your request let alone call you back with an update. She has deceived us several times, and has even suggested that the reason why our chairs keep breaking is because we are overweight! To this end, I would NEVER recommend this store to any person who is looking to purchase furniture, as you will unfortunately be purchasing sub-quality furniture from some very unprofessional and unpleasant staff. I have taken up this case with the Better Business Bureau in Quebec, and will continue to tell my story to all who will listen in the hopes that this business will no longer be able to provide terrible service and subpar products to paying customers.
- Approximate cost of services:
- $1,300.00