Granite Direct Inc

The people working for this company are great. However the quality of the product was not worth the money spent. The way they order the cabinets out of China is crazy and it took about 18 months before my job was 'completed' and not to the standards I would have expected for that kind of money. I basically gave up thinking the job would ever really be meeting my expectations.

From what I was understanding they were going to be changing suppliers...however in my case it is too late and I spent a lot of money for cabinets and granite only to be installed.

quality of product was very good and installers were very good as well. Measurements taken were perfect so counter tops fit in exactly as it should.

Removed all old laminate countertops and one China cabinet, and replaced with new quartz countertops and new sinks.

I had been working with another designer (no deposit) & when Ray said 4-6 weeks to get the cabinet/counter installation I went with GD so we'd be guaranteed a new kitchen for Christmas. Week 9 and the cabinets & counters were being installed so may as well have stayed with the first company and not have the struggle with Kim's "it can't be done" mantra (no alternatives were offered or she just didn't know how to do things that required imagination). There was no hold up on my side of the work, I was the general contractor and had my trades work done & they were waiting for the cabinets & counters to be installed so they could finish their work.
The cabinets and counters are beautiful, the Kelowna company does excellent work & Harvest installed them just right. The missing shelves were finally ordered (in my opinion they should have been ordered in December when it was discovered and not a month later when I had to push it) and installed. Our kitchen looks amazing but the basic design was not Kim's nor is the colour palette. I consider them just the conduit for ordering the cabinets and counter.

We used Granite Direct in spring 2016 to renovate our kitchen. The process started in June with a very thorough meeting with Kim & Ray to make a plan of our kitchen and make all the design decisions. They also came out to the house to re-measure to make sure all potential problems were solved before ordering.

We loved that we had so much help. With the design of the kitchen as well, so many choices for the cupboards/counters/hardware, and the choice on how much we wanted to be involved.

We were well aware of the time frame that we had to wait for the cupboards to come in and it was almost exact on the estimated day.
We demo'd the kitchen ourselves and install was done by Granite Direct. I was amazed on how fast it took to install and the great job done. Any areas of concern were instantly fixed and a few items were found -that I didn't see -GD went out of their way to fix the problems.

The only negative would be the waiting time, but it was something I was aware of from the beginning and for the reduction in cost was something I was willing to do. In that same thought, 2 items that were found to be defective had to be resent from the company in China, but it did not hold up install time or function of the kitchen.

I LOVE the counters and cupboards, I can't believe I lived with my "old" kitchen for the past 14 years!!
I would definately recommend Granite Direct to my friends and family!!

Had Ray and the crew in for a full kitchen remodel. From start to finish they were professional and will use them again. They had a new cupboard supplier from Kelowna and they are amazing. The cupboards and countertops are well made and look amazing. The crew that did our install were very professional and even did all the cutting outside so the house had very little dust. They even put up with our animals and never once was there a problem.

I was very happy with Granite Direct in Red Deer. Rachel in the Red Deer Office was extremely helpful. Their Prices were spectacular and the granite was awesome. Our kitchen is fairly old and non-standard and we remodeled our existing cabinets instead of installing new ones. Their installers managed to do an absolutely awesome installation in spite of what they had to work with. I would recommend this company for counter tops to anyone.

We love our counter tops and fire place slab!!! The service was great and the costs are low. Also the sales team responded to our questions in a timely manner. Although the product took a while to arrive, we were told right of the bat that the waiting time could be that so we managed our kitchen renovation accordingly. We will recommend them to our family and friends.

Please feel free to email me BEFORE you consider using this company. We started demo on our kitchen in February 2016, ii is now November 2016 and we are still not finished. Too many excuses, SO many performance and quality issues it is ridiculous. I've seen better workmanship and results with IKEA kitchens. In these economic times, how can they afford this type of service and reputation. Shameful!

We purchased countertops for our whole home - 4bathrooms, kitchen and laundry. They installed counters in the bathroom and kitchen island that had broken and they tried to get away with just filling it in with a colour that doesn't even match. We therefore have granite counters with two chunks of fill. Looks like it was broken in transit and just tried to fix. Complained multiple times and was told they would be replaced. Now the owner and manager are not calling back.

The picture below shows how bad it is - they had never to tell me it was just impurity in the stone!!