I hired Action Movers for a 1 bedroom move from Vancouver to Calgary, based on positive online reviews, BBB rating and the competitive quote they offered. Unfortunately, my move was subcontracted to another company without my knowledge. The subcontracted company has an F rating on BBB due to many unresolved complaints. In the end the move turned out to be very stressful and more costly than the original estimate.
Here are some of the things that happened:
1. subcontractor demanded payment right after they picked up my possessions
2. the moving cost was based on weight; however, the subcontractor admitted that they didn’t actually weigh the truck — the weight was determined by VISUAL INSPECTION. I suspect I was overcharged several hundred dollars, but it’s hard to argue when your possessions haven’t yet been delivered.
subcontractors were vague about delivery dates
3. movers were almost comically unprofessional (the ones in Vancouver were independent)
4. no inventory of moved items
5. poor communication by both companies. No response to email, only phone calls
Overall, it was a terrible experience. My advice is to ask any prospective moving company if they will subcontract any work, and if so look up the company they are using and do a bit of homework to make sure they aren't terrible. Reviews and ratings don’t mean anything if a different company is handling your move. I can’t recommend Action Movers based on this alone. Beware!
- Approximate cost of services:
- $1,400.00