Overall it was a horrendous experience. Charged 2.5x what I was quoted, damaged items, didn't finish the job, had to hire more movers, had to move much myself, had to call on friends to help finish the job. All reasons I wanted to avoid by hiring professional movers.
Edit : In response to your reply below. Now you are outright stating untruths. The discounts were $300 back in my account bringing the total to $1900 not $900 as you claim. And this has occurred ONLY after I filed a complaint with Better Business Bureau as up till that point you had failed to respond.
I only wished to be charged concurrent with a level of service I received, which still has not happened.
You did not unload the majority into the garage to keep costs down. They ran out of time and could not move the furniture outside to the downstairs as it had become dark and they had no lights. Safety of your crew and not cost was the issue. I had to hire other movers to finish moving it from the garage to the basement.
If you believe $900 is where it should be at which is about right, please refund the further $1000.
- Approximate cost of services:
- $2,200.00
- Company Response
Hi Randy
Thank you for taking the time to write a review about your moving experience. It is a suprise to us that you would write such a comment after we provided discounts towards your move, after we were not given all the details of your move which resulted in a much longer move and move expensive cost. In our email conversations, we did mention that to keep your costs from going even higher we unloaded a majority into your garage. In final, your move was quoted around $700.00 and your bill after your discounts was around $900.00, not $2200 which you indicate in your review. We have taken measures to ensure more onsite estimates to avoid these issues. Thank you Management