THE WORST RETAIL EXPERIENCE OF MY LIFE. Never shop here. Bought a couch and did not custom order because we read the reviews of how long it took. Made sure the model we wanted was in stock before paying for the sectional. When our sectional came in, we decided to pick it up ourselves rather than use delivery. Issues we had:
Financing option. We decided to finance the purchase rather than make a full payment. Mobilia does their financing option through Desjardins. Our saleswoman, Reshma, did not provide us enough detail on how this process would work. We filled out a form but had to go in on three separate occasions because she failed to inform us of all the documentation we would need to provide. We finally got it straight when we ourselves called the financing company. We made one more trip with all the necessary documents - only to find out that an additional one was needed. Why could she not have told us from the beginning what was needed to process financing? Anyway, at this point we were sick of all these trips to the store and decided to pay it all in full. Which we SHOULD NOT HAVE HAD TO DO because as customers we have the financing option. I feel like the system is set up in a way to reject financing so that they can get the entire sum up front.
After making the full payment, Reshma basically shoved us out the door without clarifying/stating details about picking up our furniture. It felt like now that she had the money, it really didn’t matter what happened to us and the purchase. She failed to communicate to us that their warehouse is closed on Sundays AND only open until 3:30 Monday to Saturday - DESPITE the fact that we were discussing in front of her when we would arrange to pick it up. After a failed attempt at picking up our furniture because the warehouse was closed, I went to go speak with Reshma. She basically blamed me as a customer for not knowing when the warehouse was open and accepted no responsibility and essentially yelled at me. When I asked for my money back, she told me all sales are final and there was nothing that she could do - which we were never previously told. When I told her this was a poor customer service experience, explained the reviews online, and told her I would never shop at the store again, her exact words were “That’s fine. I don’t care.” What sales representative would ever say that?? She offered no help, no other options, accepted zero responsibility and did not apologize for anything. She did not care about that fact that we spent a lot of our time making trips to the store for financing, and now for pick-up, and was not at all sympathetic at the inconveniences we had to go through. I’ve received better service at a McDonalds.
Why is a warehouse for pickups only open until 3:30 during the week and CLOSED on Sundays? Who is picking up furniture in the morning and afternoons during the week? I would rather they be open on the weekends and evenings to allow accessibility for their customers. Again, it feels like they are forcing the delivery option onto customers.
As another reviewer mentioned, the salespeople here really are sleazy used car salesmen, especially Reshma. She hyped up financing when we were considering making a purchase but did not bring it up at time of payment. We had to make a deposit first - which I guess would have been non-refundable if the financing didn’t go through - which I doubt it ever does.
Do yourself a favour, do not shop at this store. Even by being careful about what we bought, we've still had to deal with awful customer service.
- Approximate cost of services:
- $0.00