Went to Mobilia in Mississauga at the beginning of July to furnish our newly purchased condo. Found a very nice floor model couch that was being sold and could be delivered the next week. Delivery went ok except they forgot the pins so the two pieces of the sectional didn't attach (not a big deal). Were told we would receive the queen sized bed and bar stools in the first week of August. First week of August came and went, with no word from Mobilia. Called and was told our salesperson, Norman, had left but that the bed and stools should be arriving in the first week of September. Again, the date came and went and no one contacted us.
The bar stools finally arrived in the last week of September and we went out to Mississauga to pick them up (not exactly next door when you live dt toronto). This is almost another story in itself. We got to Mobilia, and were told there was no answer at the warehouse down the street but that we should just go over and see if someone was there. The salesperson also said that he had PERSONALLY handed someone at the warehouse the pins to our couch. Drove to the warehouse and waited around while they searched for the pins and were finally told we had to go BACK to the main Mobilia store to get the paperwork for the stools. Went back, signed the paperwork and found out the pins were actually still at the store and had never been given to the warehouse guy. Drove BACK to the warehouse where we finally picked up the stools (they also put them together) and were told that this happens to customer on a regular basis. The entire trip (excluding driving) took over AN HOUR AND A HALF. TO PICK UP STOOLS THAT WERE SUPPOSED TO BE DELIVERED.
It has now been 3 entire months since we first placed the order and still no sign of the bed. Called today and was told that the bed has arrived but it's missing the main component which should arrive the LAST WEEK OF OCTOBER. If we had known that it would take over 4 months to receive the bed, we never would have ordered from Mobilia.
Needless to say, I am extremely disappointed with the lack of customer service and the delay. At this point we are ready to cancel the bed but like the other reviews say, Mobilia won't give us our deposit back.
I strongly discourage anyone from buying anything from Mobilia unless they can personally take home the purchase! That being said, we are very happy with our couch (now that we have the pins and it stays together). Wish I'd read the reviews first.
- Approximate cost of services:
- $4,000.00