Bought a king size bed in June and was delivered on time. However, when sleep on it, the center is higher than the edges. It took us several weeks to determine the problem is in the bed after we eliminated the other possibilities. In the process, found a screw missing when the delivery guys set-up the bed. Went back to the store and spoke to the manager (Kevin). He wrote everything down and told us the service department would call in the next 2 days but they did not. So, I called them. The lady then said I should have reported the problem within 3 days after receiving it. I told her I am not trying to return or exchange the product but there is a defect in the construction which should be under warranty. In the end, she said she has to talk to her manager and call me back. Did not hear from her again. Such poor customer service and questionable quality furniture is not a place where I will shop again nor would I recommend this store to anyone.
- Approximate cost of services:
- $2,000.00