Order of custom upholstered bed and sofa
I ordered my uphosterled headboard/footboard and rails on July 16h is a custom fabric. I was told approx. 12 to 14 weeks, whic would bring me to October 22nd. I ordered a custom order couch on July 20th. I was told approx. 10 weeks. I have not received any feedback from the salesperson I worked with. I have constantly had to track her down and ask for updates. She indicated over and over again that it was too early to check on the status and she would get back to me. I called a couple times and the recepionist put me on hold several times, never telling me that my salesperson was with a customer. Just called again today and the manager has indicated that my sofa order is not scheudled to arrive until the first week of October and delivery sometime affer, which is beyond the 10 weeks. His customer service was terrible and he was very unaccommodating or understanding of my frsutrations. My bed is not scheduled to arrive until the end of October - which I have been sleeing without a bed for over two months and now it looks like it will be over three months. The bed is scheduled to arrive beyond the 12-14 week timeline. The are unable to compensate me for my delays and they are very bad in customer service/communication with clients. I have never received such poor service when purchasing furniture. After I receive my furniture, I will never go back to them again. Think twice about going to Mobilia.
- Approximate cost of services:
- $2,300.00