Assiniboine Lawns & Landscapes

In May 2023, a crew from Assiniboine completed the project to level our backyard and the sides of our house. Upon completion, we paid the outstanding amount and received a 2-year warranty. However, after the first heavy rainfall, we noticed a large puddle in the corner of our backyard and approximately 10-15% of the gravel and rocks washed away from the sides of the house. We immediately contacted Assiniboine and received a quick response from Jacob in Customer Service.
Attempts at Resolution:
Project Manager initially responded by redirecting the waterspouts onto our neighbor's property, a solution that ultimately worsened the situation. A subsequent fix involved adding more gravel to the corner, but the sides of the house were left unresolved, with landscaping fabric still exposed.
Assiniboine then suggested a more extensive solution, which included the addition of underground weeping tiles and a "dry riverbed" along the property line. Trusting Assiniboins expertise, we agreed to this proposal and signed a contract for the new work. This project was completed on July 29, 2024, but the result was far below our expectations.
Quality: Instead of the 55-foot dry riverbed we were promised, we received a 36-foot installation that was poorly executed and inadequate for the amount of water runoff expected from the waterspouts. Furthermore, we requested that a barrier be created between our backyard and the neighbor's property to prevent dirt from being washed into the riverbed, but what was provided was an unpainted two-by-four plank leaning against the fence a clearly substandard and unsightly solution. The weeping tile connection to the downspouts was poorly done, lacking connectors and looking cheap.
Attempts at Further Communication: We reached out immediately to Project Manager and Assiniboine's Customer Service to address these issues. After waiting for two months, we finally had an inspection estimator/General Manager at the end of September 2024. His response was that the company would "think about how to fix this." By mid-October, we were informed by Project Manager that no further work would be done on our property, and that we would receive a refund for the last project.
Current Situation: As of today, November 25, 2024, the issues remain unresolved, and we have not received any refund, despite the warranty and promises made by Assiniboine. We are extremely disappointed with the poor quality of the work and the lack of communication from your company. This is not the level of service we expected from a reputable landscaping business.