If you're looking for a home builder that provides clear communication, great follow thru, and stands by it's word... then look somewhere else. Here are some of the highlights: Our buying experience was horrible, they quoted us for our hardwood 3 times and each time it was different and not by a small margin by almost 10k! They took no blame and no accountability. When we moved in we found the trades to be fantastic, but only if they actually showed up, they would schedule multiple trades, we would book a day off work to be home... and then nobody would show? Again did they apologize? Nope. When we finally decided to just get a refund for upgrades that were not completed, how long did it take? We're at 3 months an counting... When i brought this up to their apparently GM, Ian, he wrote us a letter saying it was all made up and that this would never happen. I guess he doesn't think the emails i have are proof enough? AVOID at all costs! You will regret your experience!!! Our entire neighborhood has had the same issues and again no accountability.
- Approximate cost of services:
- $500,000.00
- What could this company do to improve their services?
- Communication Honestly Integrity
- Any advice to offer fellow homeowners facing a similar project?
- Every detail, no matter how small, get it in writing. Every promise, or comment, quote, record it!