Etobicoke Location - June 2014. DO NOT BUY FURNITURE HERE. Worst customer care ever. My first experience here was good – helpful and professional. I have put my purchase on hold and returned later to finalize the purchase. The gentleman who helped us was great at the beginning, he had even given us an option of a local “cheaper” delivery company “that they always use and the company will assemble the couch and put it in the room/level you show them”. It was two of us standing in front of him and the fact that he did not put all the instructions in writing should’ve run a bell. The second you pay – you are on your own. Condescending, rude and unapologetic about the mistakes that were made. The couch came on time but the already expensive delivery was even more expensive. An unopened box was dumped in the leaving room besides the entrance, no word of assembly. Since it was the third party delivery – we have contacted the Structube store, and then you can see the true customer service there. We have dealt with two “managers”, one of which was the “great” person above. Contacting head office did not help much, the same sale person called me and the apology sounded like “you did not understand it wright but we apologize for the confusion and can call the same delivery company to come back to assemble the couch”. Needless to say, we did not accept their offer and will never shop at Structube again. The couch we bought was nothing spectacular, Ikea is always down the road and there are no surprises there.
- Approximate cost of services:
- $400.00