Structube

Hands down worst costumer service I have ever experienced! We have spent allot of money in this store, and would not give them another penny and would never recommend it to anyone we know. When a Chair we purchased from the Kitchener location snapped in half with my young son on it, the only response we received was that it was out the 1 year warranty. It's next to impossible to reach any one in costumer service or get a response! Even when I asked if they could recommend somewhere we can have it fixed, since they were not willing to help fix it in any way! A sorry would have been nice, since it was an extremely heavy chair that could have seriously injured my son.