Structube

I made an online order with Structube for a Walker couch on September 18th. Paid the $90 in home, in room delivery fee to an added total of around $800.00. Today is the first day I can actually use my couch (October 7th). I made a HUGE mistake buying from Structube.

The couch was missing a bracket to slot the backboard into the main structure of the couch. It took me five days of attempted communication with Structube before I could speak to someone about my issue. I requested a new back piece with the proper brackets installed be sent to my home. I was then sent a single bracket and expected to drill into the fabric and cushion of my brand new couch to install the bracket. When I called to complain and ask for a new back piece in it's entirety be sent to me as originally requested, I was blamed and insulted by 'Nicolas' from head office about the issue. It took another five days to have the new piece sent, in which they had to send someone from Fedex to my house on two separate occasions as the information regarding the pieces being sent back was not communicated to the deliverer. I was once again blamed, this time by Fedex, and found myself pleading with the drivers to make an exception for me and help me out.

Total days left with a damaged, unusable couch: 12. Phone calls to Structube made: 7. Times I will ever buy from Structube again: 0. Drinks I need to de-stress from this ordeal: infinite.

Just don't bother. Buy from a company who cares about their customer satisfaction and isn't only in it for the money. Though the product might work for you, it isn't worth the time and stress. Shame on you, Structube.