Wow. I actually did not end up buying the two office chairs we interested in. First, called the Merivale store in Nepean...no answer, just rings then goes to fax tone. How terribly unprofessional!! No automated voice or answering machine to indicate the store is open, store hours, or even that staff is busy and to leave a message? What a joke! had to call Trainyards to call Merivale store and they got through and Trainyards calls me back in like 2 mins!! Wow. Then I tried calling Merivale again....same thing. Stupid me, that should have been the sign to run!! So now, buyer beware. They have next to NOTHING in stock. It all has to be ordered. But unlike online stores, there is no free delivery to home. You have to go back to the store when it comes in. For us, a real pain because we live a fair distance away. And, I am reading lots of reviews stuff takes weeks and months to arrive. Next thing that anything on SALE CANNOT be RETURNED OR EXCHANGED!! Order a sale item online without knowing for sure it will fit or look right or be the piece you want, you are SOL!! What kind of lousy return policy is that in this day and age!! Get with the times Structube! Finally, we were thinking, okay, let's save ourselves lots of time and long drive and order 2 of each chair online (4 total) then when the arrive at the store, we only have to go ONCE since we can try the display and choose which 2 we would keep, and return the others. Well, no so fast. You need to leave the ones you're not keeping at the store, come home, email customer support that you want to return and go through a whole different process. Yeah right, and God knows nothing will happen to the two we leave at the store and there is no mix up of sorts. Again, total joke of a process. In this day and age when online shopping has proliferated, including free shipping to home and back if you want to return, Structube is in the dark ages. Needless to say, as much as we liked the look of the office chairs, we chose not to pursue a purchase. Furthermore, we have scratched this company off our consideration list. Will never shop there as long as they keep this inflexible policies.
- Approximate cost of services:
- $200.00