Structube

My 85 year old mom saw a glass set of nesting tables for about $350. Upon purchasing she was told it would be $100 more for shipping from Montreal. Your in-store signs should say $350 plus shipping costs! She was also told you have a NO RETURN policy, but that the delivery would be right to her condo & would include set-up. The delivery men just plunked the very heavy boxes on her floor and said they don't take them out of their boxes or set them up! Very upsetting since she could not even lift the boxes, nor could she see if there was any damage. Given your no-return policy this could have been a huge problem judging by some other reviews I've read. All in all a very frustrating & disappointing service. We would never recommend your store for the purchase of large furniture items. In this competitive market, companies such as yours will not last until you improve your pricing policies, return policies, & delivery options. Most companies in this market will deliver, unpack, & set up large & heavy furniture! The fact that your store representative said the delivery would include this, is totally misrepresentation as is the in-store pricing signage.