I ordered a table and 6 chairs online. I know the company is in Canada and I am in Sacramento, California and I get that delivery can't take awhile. But the thing is my delivery is already in Sacramento but the shipping company says that structube has not paid for the shipping and that's why they cannot release the hold and deliver my items. I have called structube and they told me it would be one or two days before they find out information. I gave them three days and still no answer as to why the shipment had not been paid for. I'm not rich and $600 is a lot to me and I could really use a table to dine on in my new home. Are you guys broke? Why can't you pay for the shipping so I can get my table? I paid my part... now do yours!
- Approximate cost of services:
- $610.00
- Company Response
Hi there, we're sorry that you've been experiencing difficulties with receiving your merchandise. We do our best to reduce the transit times between our distribution center and delivery destinations. Although we have been experience technical difficulties with a transportation service, we would invite you to reach out to our customer service team and we will do our best to provide you with more detailed information about your order. We want to ensure that you receive your new dining set as soon as possible!