I purchased a couch in spring. I had to take a day off for their delivery time because it was 6 hours window. When the couch arrived, we opened the packaging, whole couch was socked in water and with damp smell. I called the company and mentioned them about almost $1000 damp couch, they said they will send new one but old couch has to wrapped again in original condition and they would not refund my delivery charges. Then I refused to keep their couch and demanded full refund of my purchase. They said we will come after 4 days to pick it up from 2-6 in the afternoon. Again I had to stay half day at home for this people show up and get their crap. I waited till 7 and by now they are one hour late top of the given window time. They didn't have a courtesy to call us to say that they are running late. They assume our time is not valuable and they can show up whenever they like. Anyways, they showed up at 8:30 which was 2.5 hours late than their given window time. Of course, there was no sorry or apology neither from the driver not from the team on the customer service phone. It took them three weeks to refund my money till then they were using my money. Sorry structube, you lost my business forever.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi there, we're sorry that you experienced difficulties with your delivery. It is rare that our transporters miss the delivery window provided although, due to unexpected circumstances, this may happen. We understand that this was a less than perfect experience for you and we hope that you will give us the opportunity to offer you a satisfying experience in the near future.