I recently visited a Structube to purchase a couch. I needed a couch that day as I had borrowed a truck in order to pick it up. I explained to the salesman that it MUST be in stock for these reasons. We decided on the "Liz" Sectional couch as it was comfortable and they had 40 in stock at the warehouse. Arrived at the warehouse with a 30 min wait to get to the order counter (not a big deal as it is moving season). When I finally arrived at the counter, the rep took a quick look at my bill and said "come back monday" I said excuse me? He then repeated " come back monday, NEXT". I explained that I cannot come back monday and I was told you had 40 in stock, he then replied "not my problem, call the store". Trying to stay calm.. I asked why don´t you call the store? He refused and told me again to call the store if I had a problem and then asked me to leave. Angry and frustrated, I left and called the store and explained what happened, interestingly the gentleman at the store knew exactly who served me at the warehouse and said they have had countless complaints about his behaviour towards customers! So why is he still employed?! The very helpful salesman offered me free delivery, which I accepted. However it was the first and last item I will ever purchase at Stuctube, as they obviously do no how to deal with customers properly, and I hope this does not reflect on the quality of the product.
- Approximate cost of services:
- $1,200.00
- Company Response
Hi Alex, we're sorry to hear that you did not have a pleasant experience picking up your merchandise. Please know that your feedback is extremely important to us as it assists us in ensuring a smooth and satisfactory shopping experience for our customers. We would love for you to visit one of our stores again in order for us to make up for this less than perfect experience!