Structube

Update: I got a refund!
I ordered a sofa off their website and paid the $99 delivery fee. A month later I called to check on my order's status and they were unable to provide me with an update. They did however provide me with the phone number of the local delivery company. I called the delivery company and they told me that delivery was being withheld because they were never paid by Structube.

I called Structube and informed them of the situation. They told me it would be investigated and to expect a call back. I was not called back.

Four days later I called Structube again to check on my sofa's status. They told me there was no further information. At that point I asked for a refund. They told me I would have it within 48 hours.

I called the next day to check on the status of my refund. I was informed that they were waiting to hear back from the local transport company before issuing my refund.

The operator told me that had tried to contact the local delivery company twice in as many days and had not yet heard back. I asked if there was anything I could do to facilitate communication between the delivery company and Structube but was politely declined. I was asked to wait a few more days. I was also told that I could get a refund immediately however I would forfeit my $99 delivery fee.

It sounded pretty ridiculous to get stuck with a $99 delivery fee for an item that was never delivered nor even attempted. At that point I decided Structube was not taking appropriate action to either get my sofa delivered or alternately provide me with a simple refund.

I am currently waiting for PayPal to resolve my dispute since Structube is unwilling address my issue.