I ordered two dining chairs from Structube. I am very happy with them and I own other Structure furniture that I also really like. However, the company has some peculiarities.... For example:
- you cannot place an order over the phone with your credit card, only with an e-transfer.
- if you order online, it takes longer to be delivered to the store than if you order through the store directly
- one of my chairs came damaged, and I was told that "this happens when you only order two" because they don't package them properly (normally well packed with 4 chairs in a box). As if it was my fault for only ordering two chairs.
Overall I like all of my Structube furniture, but their business model is interesting to say the least.
- Approximate cost of services:
- $60.00
- Company Response
Hi there, thank you for sharing your comments with us and we apologize for any confusion relating to your order. At this time, we take orders online or in-store and both offer the free in-store pick-up option. Whether you place your order online or in-store, your merchandise will ship on the soonest available shipment to make its way to the store. Please rest assured that if there are any issues with the products you've received, we will do our best to assist you!